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Terms & Conditions « QUARTIER LIBRE »


Please review the Terms & Conditions of the reservation and property before consenting to and submitting this form.


The purpose of these general conditions (hereinafter “the General Conditions”) is to govern the relations between the customer (hereinafter “the CUSTOMER”) and the company operating the residence for which the CUSTOMER makes a reservation (hereinafter , under the brand, “THE BRAND””) and whose name and contact details appear in the list attached to the General Conditions and in the reservation summary.


1. Contractual documents - Order of precedence


1.1 Relations between THE BRAND and the CUSTOMER are governed by the Terms and conditions, supplemented by their annexes (the description of the services - hereinafter “the Description of the Services” and the scale of prices invoiced to the CUSTOMER in the event of damage/deterioration or if objects and/or furniture are missing in the apartments), as well as by the reservation summary which notably includes the rate applied and any special conditions linked to the rate chosen. (The payment conditions, on the one hand, and the cancellation and modification conditions - hereinafter the “Cancellation and modification policy”, on the other hand). All of these documents constitute the entire contract (hereinafter “the Contract”).In the event of a contradiction between these different documents, the order of precedence will be as follows: (i) the General Conditions, (ii) the reservation summary, (iii) the annexes to the General Conditions.


2. Prerequisites


Reserving an apartment with THE BRAND is reserved for adults and legally capable individuals. By reserving an apartment with THE BRAND, THE CUSTOMER expressly declares that they have fulfilled these terms.


3. Reservation procedures


3.1 The reservation can be made on the THE BRAND Site according to the following process and subject to availability of the desired apartment(s):


The CUSTOMER will be able to select an accommodation in THE BRAND residences from among the following residences: 

  • Quartier Libre Saint Georges - 14 rue Henry Monnier 75009 Paris
  • Quartier Libre Marais - 82, Boulevard de Sébastopol 75003 Paris
  • Quartier Libre Opéra - 17 rue de Caumartin 75009 Paris
  • Quartier Libre Madeleine - 15 rue de Caumartin 75009 Paris
  • Malakoff Residence - 16, Avenue Pierre Larousse 92240 Malakoff
  • Saint-Germain Residence - 8, rue des Bernardins 75005 Paris
  • Or any other residences under THE BRAND to come

The CUSTOMER chooses the residence, specifies the dates of his stay, chooses the type and number of apartments he wishes to reserve and choose from the daily rates offered, then validate his choice after reading the complete description of the one or more corresponding apartment(s), rates, services included in these rates, payment conditions and the Cancellation and Modification Policy.

He is then invited:

  • To complete a form allowing (i) the reservation to be taken into account. The CUSTOMER guarantees the veracity and accuracy of the information given on this occasion ; Or
  • To make the reservation the CUSTOMER must :
  • Select the type of apartment and the desired rate which can be flexible (cancellable and modifiable) or non-refundable;
  • Select the additional options desired (the pricing for each of these options is indicated in the reservation form)
  • The CUSTOMER must validate their reservation including the options chosen at the displayed rate.This page also contains information on payment terms, as well as the Cancellation and Modification Policy.
  • The CUSTOMER is invited to confirm their reservation request by validating the page, after having read and accepted the Terms and Conditions, including the Description services.
  • After validation, the CUSTOMER accesses a page containing a summary of his reservation.
  • If the reservation request has been taken into account, the CUSTOMER receives an email to the email address indicated in the aforementioned form, confirming his reservation including the Description of the Services. and the Cancellation and Change Policy. 



3.2 The reservation can be made by the CUSTOMER by telephone or email with the brand. To this effect, he directly calls the number indicated on the THE BRAND’s website for this purpose and following the following procedure :


  • The CUSTOMER indicates to THE BRAND contact the chosen residence, the number of apartments and the type of apartment he wishes to reserve, specifies the dates of his reservation and chooses from the daily rates offered. He validates his choice after having received, from his THE BRAND contact, information concerning the complete description of the corresponding apartment(s), prices, services included in these prices, payment conditions associated with the rates, as well as the Cancellation and modification policy.

  • He is then asked to provide his name and contact details, including an email address as well as information corresponding to a bank card whose expiry date will not have passed at the time of the CUSTOMER's stay at the residence in order to guarantee and pay for their reservation during their stay or to proceed, where applicable, upon prepayment of your reservation.


After validation, the CUSTOMER is informed that his reservation request has been taken into account by receiving an email to the email address he indicated confirming his reservation, including the Description of Services and the Cancellation and Change Policy.


3.3 In the event of a reservation request for more than 9 apartments on the same dates or corporate bookings, special conditions will then be communicated before confirmation of the reservation. However there Terms and conditions still apply.


3.4 The reservation can be made by vacation rental platforms or any other partner (Online Travel Agencies « OTA’s », Global Distribution System) (hereinafter “the DISTRIBUTOR”), according to the following process :


The CUSTOMER indicates the DISTRIBUTOR, the chosen residence, the number of apartments and the type of apartment he wishes to reserve and specifies the dates of his reservation according to the DISTRIBUTOR’s process.


Depending on availability, the DISTRIBUTOR sends to the CUSTOMER an offer containing the proposed daily rates, the General Conditions including the Description of Services, the payment conditions associated with the rates, as well as the Policy cancellation and modification.


The CUSTOMER validates his choice according to the DISTRIBUTOR’s process, after having read the complete description of the corresponding apartment(s), the prices, the services included in these prices, the Distributor's General Conditions and the Cancellation and modification policy linked to the chosen rate.


After validation, the CUSTOMER is informed that his reservation request has been taken into account by receiving an email to the email address indicated, confirming his reservation and communicating the General Conditions, including the Description of Services, and the Cancellation and Change Policy.


3.5 Depending on the residence, for certain periods of the year, a minimum reservation period may be required. Information relating to the periods concerned and the minimum reservation duration communicated upon simple request by telephone or email.


3.6 All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee or for commercial purposes.


3.7 The booking’s confirmation email received by the CUSTOMER from the DISTRIBUTOR or the BRAND is enforceable to the BRAND’s. If there’s a dispute about the services provided by the BRAND to the CUSTOMER, the email received by the CUSTOMER from the DISTRIBUTOR or the BRAND will be proof of confirmation. The email sent from the DISTRIBUTOR won’t be considered as proof if the booking was not passed on the BRAND from the DISTRIBUTOR at the time of booking confirmation due to technical issues for which the DISTRIBUTOR is responsible..



4. Pre-check in procedure


4.1 The CUSTOMER has to complete his boarding pass before accessing his fat. This process is mandatory.


The CUSTOMER then accesses a web page sent via email by clicking a link sent by message and where he is invited to:

  • Provide his contact details required for booking

  • Verify his ID by uploading his passport or identity card


> These 2 steps are mandatory by the French law for any person who gives for rent tourist accommodation 

(https://www.service-public.fr/particuliers/vosdroits/F33458?lang=en)


  • Agree and sign our Terms and Conditions.

  • Pay the fees of City Tax which is mandatory in any city (a fixed amount per person and per day)

> City tax payment is mandatory by the French law

(https://entreprendre.service-public.fr/vosdroits/F743?lang=en)


Airbnb is the only DISTRIBUTOR that collects the city tax for the BRAND. In all other cases, the City tax will be collected directly by the BRAND. This step is automatically skipped in the boarding pass if the DISTRIBUTOR is Airbnb.

 

  • Choose between a fee-based Damage Waiver (which will cover all damage during his stay) or choose to make a deposit pre-authorization of 300€ that could be charged  in the event of damage on check-out.


Airbnb is the only DISTRIBUTOR who provides an insurance called Aircover that covers the BRAND and enables it not to collect from the CUSTOMER a deposit. This step is automatically skipped in the boarding pass if the DISTRIBUTOR is Airbnb.

The CUSTOMER is reminded that all these steps are requested prior to their arrival in order to receive all the information required for his check-in, including the access code.

The customer will be asked to complete these steps as soon as the reservation is confirmed and before arrival.


4.2 If one of the steps to complete the boarding pass is missing, the client won’t be able to access his flat and will be considered as a “no show” if the process is not through before the starting time of the booking. In such a case, the CUSTOMER’s payment will be kept by the BRAND and service and access to the property can be denied.


4.3 The CUSTOMER provides to the THE BRAND, his name and contact details as well as information corresponding to a bank card whose expiry date will not have passed at the time of the CUSTOMER's stay at the residence in order to guarantee and pay for all their reservation fees during their stay or to proceed, where applicable, to the prepayment of their reservation. If the bank card is expired or not at the CUSTOMER’s name, services and access to the property can be denied if the bank card info is not updated. 



5. Stay at the residence


5.1. The CUSTOMER undertakes to use the apartment allocated to him and more generally all the facilities of the residence in a reasonable manner, in compliance with the regulations in force, good morals and public order.


5.2. The CUSTOMER is responsible to THE BRAND for any possible damage caused during their stay, as well as for any object or furniture belonging to the residence which is missing at the end of their stay.


If THE BRAND were to notice any damage or if an object or furniture were to be missing due to the CUSTOMER, THE BRAND will be entitled to re-invoice the sum corresponding to the damage caused within 72 hours following the departure of the residence, according to the to the Terms and conditions.


THE BRAND reminds that its residences are non-smoking. Smoking in common areas and/or apartments constitutes degradation. THE BRAND will, in that case, be entitled to re-invoice the sum corresponding to the damage caused, according to the Terms and conditions.

THE BRAND also reminds that parties are forbidden in its residences.


5.3. In the event of behavior contrary to the above-mentioned rules, good morals or public order, THE BRAND may require the CUSTOMER to leave the residence immediately, without the latter being able to claim any reimbursement or compensation.


5.4. If one or more minors occupy apartments reserved by THE CUSTOMER, the latter undertakes to ensure that at least one adult person is present in each of the apartments reserved.


5.5. The CUSTOMER undertakes to use the safe in his apartment for all valuables and sums of money.

THE BRAND cannot be held liable for theft or damage to personal effects of The CUSTOMER.


Any failure to comply with these obligations will be considered gross negligence on the part of The CUSTOMER.


5.6. The CUSTOMER can enter and leave the residence 24 hours a day (it being specified that depending on the residence, during certain time slots, an entry control system may be put in place). 


5.7. The apartments can be occupied by the CUSTOMER from 4:00 p.m (check-in time).


5.8. Unless you benefit from the applicable stipulations regarding early arrival or late departure (see article 4.10 for more details), the apartments must be vacated by the CUSTOMER before 11:00 a.m. under penalty of being charged a sum equal to €100 including tax before 12:00 a.m. and an additional night rate in case of departure after 2pm.


These sums are directly debited from the CUSTOMER's bank account or any online platform.


5.9. Early arrival - Late departure are subject to availability, the CUSTOMER can request access to their apartment before 4:00 p.m. on the day of their arrival or to keep their apartment after 11:00 a.m. This service must be purchased on site from the residence teams upon payment of an additional sum and subject to availability. The applicable prices appear on THE BRAND Website.


5.10. Details of the services included in the price of the night and the services charged additionally appear in the appendix to the Terms and Conditions.


5.11. As part of the use of Internet access, whether wired or Wi-Fi, the CUSTOMER undertakes to respect the Conditions of Use of Internet access which are communicated to him during his first connection and which can also be consulted at the residence reception.


5.12. No animals will be allowed on the premises. Any failure to comply with these obligations will be considered gross negligence on the part of the customer.


Failure to do so will entitle THE BRAND to refuse the CUSTOMER access to the residence and no refund will be made. 


6. Prices - Payment terms


6.1. The CUSTOMER is informed of the prices of the services subscribed, prior to the conclusion of the Contract by consulting the THE BRAND Website or THE BRAND distribution partners (OTAs, GDS, agencies and all resellers).


The prices indicated on THE BRAND Site are expressed in euros. They include VAT but not the tourist tax (personal and daily tax) that will have to be paid in extra, the amount of which varies depending on the geographical location of the residence. The price indicated in the reservation confirmation mentioned in article 3 includes VAT but does not include tourist tax (except if the DISTRIBUTOR is Airbnb). The amount of the tourist tax appears on the details of the reservation confirmation for information purposes, its amount being subject to regular changes.

Any modification of the taxes in force or introduction of new taxes after the reservation will be reflected in the total price paid by the CUSTOMER.


6.2. The rates indicated when booking are per apartment, for one night and within the maximum limit of the number of occupants indicated when booking per apartment (excluding children under twenty-four (24) months and with the possibility of addition of a baby bed, free of charge).


6.3. Depending on the residences and periods concerned, different types of rates may be offered to THE CUSTOMER. The type and conditions of application of the different rates offered for an apartment in the residence chosen by THE CUSTOMER are detailed on THE BRAND Site and included in the Cancellation and Modification Policy.


6.4. The CUSTOMER must pay the full price of the reserved night(s) at the time of booking. The due amounts are automatically debited from the bank account linked to the provided bank card details, following validation of the reservation by THE BRAND.


6.5 Any extras and/or compensation due to damage or missing objects/furniture will also be directly debited from the bank account corresponding to the bank card whose details were provided by the CUSTOMER at the time of payment reservation. Except where the damage is covered by the Waiver paid by the customer at the time of registration. 


In this regard, THE BRAND informs the CUSTOMER that their bank account can be charged up to 300 €, as explained at section 4.1. THE BRAND reserves the right to charge the CUSTOMER bank account after the end of their stay through payment and deposit platforms and according to their Terms and Conditions.


The CUSTOMER is informed in advance of the details and amount of deductions that will be made from their account in the event of damage noted by THE BRAND at the end of their stay.

6.6. THE BRAND may modify the prices of the various apartments at any time without this modification having any consequences for the CUSTOMER who will, in any event, be billed the rate in force on the day of their reservation, unless there is a modification of the taxes in force or introduction of new taxes, as provided for in article 6.1 of these General Conditions. THE BRAND can also modify the prices of additional services. The prices applicable for these will be those on the day of their order by the CUSTOMER.


7. Modifications - Cancellation


7.1. In accordance with the provisions of article L.221-28 of the Consumer Code,the CUSTOMER is informed that he does not have the right of withdrawal provided for in article L.221-18 of this same code once the reservation has been validated and paid for.


7.2. For each stay reservation, the terms of cancellation and/or modification of the reservation are detailed in the Cancellation and modification policy specific to the chosen rate which is recalled in the reservation confirmation.


7.3. When the CUSTOMER has reserved nights without the possibility of cancellation and/or free modification, cancellation is not permitted. The commitment of the parties will be considered firm and final and the CUSTOMER will not be able to obtain any reimbursement of the sums paid as prepayment on the day of the reservation. The modification of

dates is not permitted and is considered a case of cancellation.


7.4. If the CUSTOMER has booked a stay with the option for modification, they are entitled to freely change the date of their stay or the type of apartment, depending on the cancellation policy they initially selected, subject to availability in the residence. In such cases, the CUSTOMER will be charged the prevailing rate at the time of modification for the new dates and apartment type chosen.


For reservations with both cancellation and modification options, the following conditions apply:


  • If the CUSTOMER cancels before the specified deadline of the cancelation policy, no charges will apply and refund will be done if the booking amount was debited.
  • Late cancellations, occurring after the cancelation policy timeframe, will incur the full charge for the stay. This amount will either be automatically debited from the bank account provided during booking or not refunded if already debited. In case of payment failure, the CUSTOMER agrees to settle the outstanding amount using an alternative accepted payment method.
  • If cancellation takes place during the CUSTOMER's stay, no refunds will be issued for the canceled night(s), and the amounts paid at the beginning of the stay, will remain non-refundable.


These regulations are enforceable unless overridden by force majeure events as defined in article 11 or specific conditions outlined in the cancellation and modification policy corresponding to the chosen rate.


7.5. The CUSTOMER must be aware that any demand for modification or cancellation has to be done in writing and through the platform he booked with. This demand has to go through THE BRAND partners channel (the DISTRIBUTOR) except if the booking was made directly through THE BRAND website or with one of THE BRAND residence employees thanks to a payment weblink. This demand will be granted according to the Customer’s booking cancellation policy. Any refund will be processed through and by THE BRAND partners except if booking was made directly on THE BRAND website or through THE BRAND team.


7.6 Except in cases of force majeure pursuant to article 9, if the CUSTOMER has duly completed his boarding pass before check-in contractual time (4 PM) and does not check-in after 0:00 (midnight) on the first day of his reservation, it will be considered as “no show”.


In any case, unless the CUSTOMER has previously informed THE BRAND by email or telephone before midnight that he cannot be present before the arrival deadline but nevertheless intended to return to the residence later and take possession of his apartment(s), the CUSTOMER is informed that THE BRAND will put his apartment(s) up for sale and that THE BRAND will not be able to host the CUSTOMER.


7.7. If by extraordinary circumstances and excluding the hypothesis of force majeure, THE BRAND should not be able to ensure the reservation made, it will offer the CUSTOMER, at the latter's choice, either the reimbursement of the sums already paid, or rehousing in a establishment of at least equivalent category and located nearby (THE BRAND supporting the possible difference between the price of the apartment initially reserved by the CUSTOMER with THE BRAND and the price of the apartment in the new establishment offered by THE BRAND).


7.8 If by extraordinary circumstances, the flat booked by the CUSTOMER and confirmed in his booking information is not available at the time of check-in, the BRAND can offer a replacement solution by providing an equivalent accommodation option. If the CUSTOMER refuses to accept the equivalent replacement the BRAND will keep the payment even if the CUSTOMER refuses to stay in the flat. An equivalent replacement is a flat in the same category or a better category in the same city. This applies for any booking including those made on Airbnb. If the BRAND is not able to offer an equivalent flat the CUSTOMER will be reimbursed for his booking. If booking was made through a DISTRIBUTOR, all reimbursement issued will be dealt between the DISTRIBUTOR and the CUSTOMER.


8. Liability – Claims


8.1. The CUSTOMER acknowledges that if he checked in the flat and that THE BRAND gives proof that THE CUSTOMER got in the flat, the full stay and all its fees are due. After check in, the CUSTOMER gives up his right to complain to STRIPE, THE BRAND payment partner. 


In the event that THE CUSTOMER makes a STRIPE claim, THE BRAND reserves the right to file a complaint against THE CUSTOMER in order to recover the sums unjustly refunded and to be awarded damages for the prejudice suffered. 


After check in, the CUSTOMER accepts and acknowledges that he will not be able to be reimbursed.


The Customer receives his individual access code to his flat only when he signs these present general conditions and proceeds to all the steps described in paragraph 4.1. Consequently, the CUSTOMER acknowledges and accepts that if he uses his access code, check in is completed and no claim is receivable.


8.2. The CUSTOMER is responsible for completing all those steps before arrival in order to check in. If this process is not completed the customer access to the facility can’t be guaranteed and no compensation will be offered for not being able to access. Therefore THE BRAND recommends the customer to proceed as soon as possible and make a written request for any technical issue in the process. The customer will be considered failing his obligation if there is no written proof of a technical issue preventing him from going through the process before the expected time of arrival (ETA).


8.3. The CUSTOMER is solely responsible for choosing the services he wishes to reserve and their suitability to his needs and THE BRAND will not be responsible in any way in this regard.


8.4. The CUSTOMER is informed that THE BRAND is not able to guarantee that the apartment(s) allocated to him/her will be strictly identical to the photographs of the type of apartment(s) reserved appearing on the THE BRAND Site. Indeed, within the same residence, variations may exist between different apartments of the same type, particularly in terms of the format of the apartment, the arrangement of the furniture, the existence of a balcony or not, the colors or even in the event of a change in the furniture or renovations. No claim can therefore be made by the CUSTOMER, unless the differences claimed are substantial.


8.5. Any complaints from the CUSTOMER must be made by writing to the residence staff and, if the CUSTOMER considers that no satisfactory solution has been found, must be sent by registered letter with acknowledgment of receipt to the CUSTOMER Department whose contact details appear in article 10 within a maximum period of thirty (30) days from the end of the CUSTOMER's stay in the residence in cause.


9. CUSTOMER service

To contact CUSTOMER Service, the CUSTOMER can:

Send a letter to the following address:

OPTIGUEST

47 rue de Chaillot 75116 Paris

Send an email message via his personal account.

Send an email message to the following address: contact@quartierlibrecollection.com


10. Force majeure


No failure or omission by either party in the performance of its obligations under the Contract may be considered as a breach by that party of its contractual commitments in the event that this failure or omission would be due to an event of force majeure, as defined by the case law of the Plenary Assembly of the Court of Cassation. Force majeure will not release its contractual obligations of the party invoking it only to the extent and during the time that it is prevented from performing them.


11. Personal data and cookies


11.1. The CUSTOMER's personal data collected by THE BRAND are subject to processing within the meaning of the amended law of January 6, 1978 relating to data processing and freedoms for the purposes of execution of the Contract, in particular reservation management. , sending information, as well as payment and billing operations.

The processing of personal data carried out by THE BRAND is declared to the CNIL. The CUSTOMER's personal data is kept for a period necessary to carry out the service and monitor the commercial relationship. The CUSTOMER's personal data necessary to establish proof of a right or a contract will also be kept for the necessary period allowing THE BRAND to comply with its legal and/or regulatory obligations.

Bank card data is kept for the duration necessary for the execution of the Contract. In addition, they may be kept in intermediate archives for purposes of proof for a period of 13 months, following the debit date or 15 months in the case of deferred debit payment cards, it being specified that they can only be used in the event of CONTESTATION.


11.2. The CUSTOMER's personal data collected by THE BRAND must be communicated to third parties (in particular the manager of the reservation platform and the company in charge of the secure payment site) so that the services can be provided. Some of these third parties may be located abroad but always within the European Union. These third parties may only use this data for these same purposes. The third parties have undertaken to take all necessary security measures to guarantee the confidentiality of the CUSTOMER's personal data.


11.3. THE BRAND may use the CUSTOMER's personal data for its own marketing operations by sending him, by any means whatsoever and in particular by e-mail, information on its products and services unless expressly opposed by the CUSTOMER when communicating the information. personal data or subsequently by writing to the CUSTOMER Service whose contact details appear in article 10 or electronically by sending an email to contact@quartierlibrecollection.com


Regarding commercial prospecting operations intended for the CUSTOMER, THE BRAND will keep its data for a period of 3 years from the end of the commercial relationship.

For the purposes of executing the Contract, THE BRAND may collect THE CUSTOMER's telephone contact details. The latter is informed of the existence of the “Bloctel” telephone canvassing opposition list. The CUSTOMER can register on the latter via the following link: https://www.bloctel.gouv.fr/


11.4. The CUSTOMER has a right of access, modification, rectification, opposition and deletion of personal data concerning him, as well as a right to define directives relating to the fate of his personal data after his death. The CUSTOMER may also request the communication of his personal data in an open and machine-readable format in order to be able to reuse them for personal purposes and, if necessary, transmit them to his organization choice. He can exercise these rights by writing to the CUSTOMER Service whose contact details appear in article 8.


11.5. The reservation procedure and navigation on the THE BRAND Site may

lead to the installation of cookies in order to memorize THE CUSTOMER's identifiers and thus allow him to directly access his personal account. The CUSTOMER can nevertheless deactivate these cookies if he wishes at any time, via his browser settings.


11.6. THE BRAND takes all necessary measures to ensure the protection and confidentiality of personal data transmitted to it by the CUSTOMER.


11.7  The CUSTOMER is informed that any call with a member of the THE BRAND team may be recorded in order to improve the customer journey.



12. Miscellaneous


12.1. By express agreement between THE BRAND and the CUSTOMER, emails and SMS messages exchanged for the execution of the Contract will have value convincing.


12.2. These General Conditions of Sale may be modified and/or supplemented by THE BRAND SAS. In this case, the new General Conditions of Sale will be posted online on the website www.quartierlibrecollection.com and

will apply immediately for any new reservation made on the website or by telephone.


13. Applicable law - dispute resolution


The Contract is subject to French law. Any difficulty or dispute concerning the interpretation and execution of the contract, or any action arising therefrom or resulting therefrom, shall be submitted to the exclusive jurisdiction of the Paris Commercial Court. 


The CUSTOMER is informed of the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of settling disputes.


THE CUSTOMER may in particular contact a legal conciliator free of charge. The list of justice conciliators is available at the following address: http://www.conciliateurs.fr/.


14. Description of Services


The following services are included in the price of a reservation (rates include VAT and are only valid for the dates and number of occupants specified by the customer):

Accommodation in an apartment corresponding to the type of apartment chosen when booking and including the following services:


  • Access to television channels, as well as a bouquet of international channels. The list of accessible channels is subject to change at any time (in particular depending on the evolution of broadcaster catalogs) ;
  • Internet access (Wi-Fi) ;
  • A Nespresso coffee machine, as well as Nespresso an initial set of capsules ;
  • Initial Cosmetic products (shower gel, shampoo etc) ;
  • The possibility of requesting the installation of a baby bed in the apartment (by making the request in advance, subject to availability) ;
  • Access to the common area of ​​the residence allowing access to services following:
  • Access to Wi-Fi Internet ;
  • A concierge service provided by THE BRAND staff (for reservations of restaurants, shows, transport) ;
  • One time check-out cleaning of the flat including fresh towels and bed linen. 
  • If the flat is too dirty at check-out a 200€ extra cleaning fee will be collected.
  • Extra instay cleaning and from the BRAND requires extra billing to the CUSTOMER except if mentioned in the booking confirmation.
  • Linen replacement is to be billed during the CUSTOMER’s stay



Any other services or supply of goods are not included in the price of a night and will be invoiced in addition to THE CUSTOMER and in particular :

  • Breakfast;
  • Food and beverage services;
  • Champagne served in the apartment;
  • The laundry service;
  • Early check-in before 4 PM;
  • Late check-out after 11 AM;
  • Regular cleaning and linen replacement;
  • Parking 


15. The damage mentioned below will be invoiced according to the applicable rates reproduced in the table below (these rates are intended to cover the costs borne by QUARTIER LIBRE to repair the damage noted)

HEADBOARD: €742.50

OFFICE: €675.00

BEDSIDE: €86.40

SAFE: €85.05

DISH DRAINER: €10.80

STRAINER: €10.80

SALAD BOWL: €10.80

PYREX DISH: €9.45

CAN OPENER: €8.10

RECTANGULAR DISH: €8.10

BREAD KNIFE: €6.75

CORKSCREW: €6.75

KITCHEN KNIFE: €5.40

PAIR OF SCISSORS: €5.40

DESSERT PLATE: €4.05

DISH PLATE: €4.05

BOWLS: €4.05

STEAK KNIFE: €4.05

TRIVET: €4.05

CHAMPAGNE FLUTE: €4.05

MUG: €4.05

TUPPERWARE: €4.05

WINE GLASSES: €4.05

MISCELLANEOUS CUTLERY €2.70

SMALL COFFEE PLATE: €2.70

CUTTING BOARD: €2.70

PEPPER: €2.70

SALT SHELTER: €2.70

CUP: €2.70

TOWEL: €2.70

WATER GLASSES: €2.70

WOODEN SPOON: €1.35

WC: €675.00

RECTANGLE WASHBASIN: €648.00

SHOWER SCREEN 1 GLASS: €621.00

SHOWER SCREEN FIXING €621.00

TOWEL DRYER: €418.50

MARBLE TILE: €405.00

MIRROR: €405.00

GEBERIT PLATE: €337.50

ROUND WASHBASIN: €162.00

TOILET PAPER / BRUSH DISPENSER: €52.65

HAIR DRYER: €47.25

BATHROOM TRASH: €31.05

HOOK: €22.95

PERSONAL SCALE: €21.60

TISSUE BOX: €16.20

SOAP DISH: €13.50

1 STRAT PARQUET: €67.50

CLOSING SQUARE: €44.55

BULB: €10.80

DOOR STOP: €6.75




We wish you an excellent stay !



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