Política de privacidad

Introduction

At Quartier Libre Collection, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. 

Information We Collect 

We may collect the following types of personal information when you interact with our website or make a booking: 

• Contact Information: Name, email address, phone number, and postal address.
• Booking Details: Dates of stay, number of guests, room preferences, and any special requests.
• Payment Information: Credit card details or other payment information necessary to process your booking.
• Technical Information: IP address, browser type, device information, and other technical details collected through cookies and similar technologies. 
• Communication Data: Any correspondence with us via email, phone, or online forms.

How We Use Your Information

We use your personal information for the following purposes:

• Process Bookings: To manage your reservations, confirm your stay, and provide customer support.
• Communication: To send you booking confirmations, updates, and important information related to your stay.
• Improve Services: To analyze website usage, gather feedback, and enhance our services.
• Marketing: To send you promotional offers and newsletters (only with your explicit consent).
• Legal Compliance: To comply with applicable laws and regulations.

Data Sharing

We may share your personal information with:

• Third-Party Service Providers: We may engage trusted third parties to assist us in providing our services, such as payment processors, IT support, and marketing platforms. These providers are contractually obligated to handle your information securely and only for the purposes specified by us. 
• Legal Authorities: We may disclose your information if required by law or to protect our rights, property, or safety. 

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include: 

• Secure Socket Layer (SSL) encryption: To protect data transmission during online bookings.
• Access controls: To limit access to your personal information to authorized personnel only.
• Regular security reviews: To assess and update our security practices.

Your Rights

You have the right to:

• Access: Request a copy of your personal information that we hold.
• Rectify: Correct any inaccuracies in your personal information.
• Erase: Request deletion of your personal information (subject to certain legal restrictions).
• Object: Object to the processing of your personal information for marketing purposes.
• Restrict: Restrict the processing of your personal information in certain circumstances.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised date will be indicated. 

Update date: 26/09/2024

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us with the info downbelow.