Positive:
Nothing
Negative:
If you’re looking for a true hotel experience, this may not be the right choice. It feels more like renting an apartment with a long list of responsibilities than enjoying a relaxing vacation.
Check-in is extremely strict. Don’t arrive before 4:00 PM, because even if your room is ready, they will not let you check in early. There is also no comfortable lobby or seating area where you can wait, so you’ll be left with nowhere to sit until check-in time.
Before arrival, you’re required to answer 7–8 questions, making the process feel more like an interview than a hotel check-in.
During your stay, you’re expected to complete several household tasks yourself. For example, you must take your own trash to the building’s designated bins, and the washing machines are located in the basement, meaning you have to carry your laundry up and down the building. This feels more like everyday life at home than a relaxing vacation.
Be aware that the city tax is charged separately and was not included in my original invoice, resulting in an unexpected additional cost.
The biggest disappointment was the complete lack of flexibility. Once they have received your payment, they show little willingness to consider guests’ circumstances or accommodate reasonable requests. If your travel plans change because of illness or an emergency, don’t expect much understanding or support.
My advice is simple: only book this property if you’re absolutely certain about your travel dates and everyone in your family is in good health, because changing your plans later may not be be possible. Unfortunately, the level of customer service and flexibility did not meet my expectations.